REVIEW & ACT
The evaluation highlighted poor data quality being routinely collected in recording client outcomes, and a lack of client follow-up. As a result, improvements in data quality have been made and the service focused on monitoring client outcomes.
The need to work more closely with GPs was identified, and the service committed to consider offering client appointments during the weekend or evening.
The evaluation confirmed that the service model was effective for clients in many regards, with nine out of ten clients were either satisfied or very satisfied with the Health Trainer Service, the approach of the staff and the location of the service. This evaluation finding was evidence for a good working model, which could be built upon with more robust client outcome data being recorded going forward.